http://broadmoor.vanguardproshop.com/thebroadmoor_01/

Frequently Asked Questions (FAQ's)

Contact Us
E-mail: customersupport@vanguardproshop.com
Need Help Placing an Order?
Would you like someone to help you place your order? Please e-mail customersupport@vanguardproshop.com and we can either respond with instructions to help you complete your order online OR we can schedule a call so that we can take your order over the phone.
Returns & Exchanges
Items which have not been logo'd, embroidered or customized in any way can be returned or exchanged within 60 days of the purchase date. Simply follow the steps below or contact us at the email address at the top of this page.
  1. For all customized or logo’d items, Vanguard will not accept returns or exchanges. Items ordered with logos are FINAL SALE.
  2. Returned/Exchanged merchandise must be returned with original tags, unworn, unwashed and unaltered. Shoes must be returned unworn in their original box. Shoe box fees are charged when footwear is returned in a damaged shoe box or without the original shoe box.
  3. The cost of shipping is not refundable. All merchandise has a built in shipping cost.
  4. Sale items are final sale.
  5. For all returns relating to a faulty product or incorrect shipment, Vanguard will demand credit from the vendor at fault so that the customer, the organization, and Vanguard will not have to bear the costs of a faulty product that is returned.
  • The Club/Vanguard has the right to refuse any returns/exchanges after 60 days of purchase.
Returns
  1. Pack the item securely. Enclose a copy of the Packing Slip you received with your order OR a copy of the Purchase Receipt. Please note the reason for your return.
  2. Please include a contact name, email address and daytime phone number.
  3. Return shipping address:
    • The Broadmoor
    • Attn: Online Returns
    • 1 Lake Avenue.
    • Colorado Springs, CO 80906
    • Credit for returns will be refunded to the credit card used for the full amount of the original purchase; please allow one or two billing cycles for the credit to show on your credit card statement.
Exchanges
  1. Pack the item securely. Enclose a copy of the Packing Slip you received with your order OR a copy of the Purchase Receipt. Please list exchange details.
  2. Include a contact name, email address and daytime phone number.
  3. Exchange shipping address:
    • The Broadmoor
    • Attn: Online Returns
    • 1 Lake Avenue.
    • Colorado Springs, CO 80906
    • Please allow 7 to 10 days for your exchange to be processed once we receive the return from you. Please allow applicable shipping to time to have the new item returned to you as well.
Shipping
Unless otherwise noted, each product will be drop-shipped by the manufacturer directly to the customer using a Ground Shipping method. There are a few ways in which this will affect your shopping experience:
  1. The cost of shipping has been included in the final price of each item. As a result you will not have to pay a “Shipping Charge” during your checkout.
  2. If you order items from multiple brands you will be receiving multiple shipments; one package/shipment per brand included in your order.
  3. We can only offer ground shipping options at this time.

    If you have any questions please contact us at customersupport@vanguardproshop.com
Account Information
Why create an account onThe Broadmoor’s shopping site?
There are several reasons why it is a good idea to create an account on The Broadmoor’s shopping site before you begin shopping. Here they are:
  1. Expedited Checkout Process - After creating an account you’ll never again have to enter your shipping and billing address during the checkout process. That means a faster checkout process for you. Each and every time.
  2. Look at Your Order History - After you create an account with us we’ll keep track of all of your orders so that you can check your order history with us.
  3. Check on the Status of Your Order - If you have an account with us you’ll be able to check the status, including the tracking information, for all orders that you’ve placed with us.
  4. Receive Special Promotions!
How to create an account and log in.
Create an Account: If you’d like to create an account with us before the checkout process you can click on the “Account” button at the top right of each page. OR you can wait until you reach the checkout page. At that point you will need to select “Register” and then click on “Continue.” Follow the directions to create your account.
Log In: In order to log in before shopping with us simply click on the “Log In” button at the top right of each page and enter your e-mail address and the password you created for this site. If you have forgotten your password simply click on “Forgot Your Password” and we will e-mail you a new password.